National Fuel Launches New Online Payment System | Business and finance



National Fuel Gas Distribution Corporation (“National Fuel” or the “Utility”) has partnered with InvoiceCloud, an EngageSmart solution for online bill payment services, to launch an improved electronic billing and payment system and more user-friendly for National Fuel customers. The bill payment portal, which replaces an old online portal, is integrated with the cloud-based secure payment platform of InvoiceCloud. The InvoiceCloud portal includes technologically advanced payment options preferred by customers, including payment by phone, payment by SMS, online payment, and the ability to pay using PayPal and other digital banking services. The InvoiceCloud portal was launched to National Fuel customers on August 25, 2021.

“National Fuel is always looking for ways to improve the customer experience,” said Donna L. DeCarolis, president of National Fuel Gas Distribution Corporation. “We launched a new and significantly improved website almost a year ago and are excited to take the next step in providing an easy-to-navigate bill payment portal system that provides our customers with more accessible and accessible options. secure. “

All customers who used the old online portal to access account information will need to reset their password in order to sign in to the new Invoice Cloud portal.

With the updated payment system via InvoiceCloud, customers will now be able to:

  • Pay by SMS, a convenient new option for paying National Fuel bills
  • Set payment reminders for emails and text messages
  • Enjoy a faster and easier to use payment experience

According to InvoiceCloud’s State of Online Payments Survey 2020, over 80% of billpayers prefer to pay their bills online, on mobile, by text, or over the phone if they have the option. Providing customers with multiple ways to pay has also been proven to reduce late or lost payments and increase overall customer satisfaction.

“National Fuel’s commitment to people and the community has been evident throughout this integration,” said Rob Autor, COO of InvoiceCloud. “This fits well with InvoiceCloud’s customer-centric values, and we’re excited to help raise the already high bar at National Fuel for customer satisfaction with this new payment portal. “

About the National Fuel Gas Distribution Corporation

National Fuel Gas Distribution Corporation is the utilities segment of National Fuel Gas Company, a diversified energy company that is engaged in a number of natural gas related businesses. The utility provides natural gas service to nearly 2 million residents of western New York State and northwestern Pennsylvania. For more information, visit

InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has become a leading disruptor in the cloud-based Electronic Invoice Presentation and Payment (EBPP) space, helping institutions put the customer experience first. By switching to InvoiceCloud, customers improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With more than 2,100 customers in the United States and more than 50 million payments processed each year, Invoice Cloud is one of the most secure, innovative and inclusive fintech solutions on the market. To learn more, visit

National Combustible Gas Distribution Company

RP Quarter Horse for InvoiceCloud



Copyright Business Wire 2021.

PUB: 01/09/2021 14:05 / DISC: 01/09/2021 14:06

Copyright Business Wire 2021.


About Author

Leave A Reply